Privacy Policy
Last Updated: August 12, 2026
AC COOLING AND HEATING INC ("AC COOLING AND HEATING INC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting HVAC services, scheduling appointments, communicating with us, or opting in to receive communications.
This Privacy Policy explains how we collect, use, protect, and disclose information.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Phone number
Email address
Service address
Appointment information
HVAC service requests
Information about your heating or cooling system
Communications submitted through our website, chat, email, phone, or text messaging
Other information you choose to provide when requesting our services
We may also collect limited technical information automatically when you visit our website, including browser type, device information, IP address, pages visited, and website usage information.
2. How We Use Your Information
We may use your information to:
Respond to HVAC service inquiries
Schedule and manage appointments
Provide estimates and requested services
Send appointment confirmations and reminders
Provide technician and service updates
Follow up regarding requested services
Respond to customer service inquiries
Provide information about our heating and cooling services
Send promotional communications when appropriate consent has been provided
Improve our website, services, and customer experience
Maintain business records
Prevent misuse or fraudulent activity
Comply with applicable legal requirements
3. SMS/Text Messaging
When you voluntarily provide consent to receive text messages from AC COOLING AND HEATING INC, we may communicate with you regarding:
Appointment confirmations
Appointment reminders
Scheduling and rescheduling
Service requests
HVAC service updates
Technician updates
Estimates and follow-ups
Customer support
Service notifications
Special offers, discounts, and promotional information when marketing consent has been provided
Consent to receive text messages is not a condition of purchasing goods or services.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messaging at any time by replying STOP.
For assistance, reply HELP or contact us at 773-727-2391 or info@accoolingheating.com.
Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Disclosure
We may disclose information when reasonably necessary to service providers or subcontractors that assist us with legitimate business operations such as website hosting, scheduling, communications, customer support, payment processing, and delivery of HVAC services.
SMS opt-in data and consent are handled according to the Mobile Information Sharing section above.
We may also disclose information when required by applicable law, regulation, legal process, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or business.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and measure website performance.
Users may control or disable cookies through their browser settings. Some website features may not function correctly if cookies are disabled.
6. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We may retain information for as long as reasonably necessary to provide requested services, maintain business records, comply with legal obligations, resolve disputes, and operate our business.
8. Your Communication Choices
You may request that we update or correct certain information by contacting us.
You may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.
You may discontinue SMS communications at any time by replying STOP.
9. Children's Privacy
Our website and HVAC services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website.
10. Third-Party Services
Our website and business operations may use third-party technology and service providers for functions such as website hosting, scheduling, customer relationship management, communications, analytics, payment processing, and other operational services.
Those providers may process information only as reasonably necessary to perform services on our behalf and subject to applicable obligations.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, the revised policy will be posted on this page and the "Last Updated" date will be updated.
12. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, contact us at:
AC COOLING AND HEATING INC
2308 S Austin Blvd
Cicero, IL 60804
United States
Phone: 773-727-2391
Email: info@accoolingheating.com
Website: https://accoolingheating.com/